Articulate360 Courses
This Rise360 course was developed to introduce learners to off-roading features. These employees typically interact with pre-sale customer. It was critical to teach them not only about off-roading, but also ensure they understand the brand.
This Rise360 course introduces learners to soft skills, specifically active listening, word choice, voice tone, and empathy. Each topic includes an activity section meant to serve as a knowledge check. It was developed to be used in both new hire and recurrent trainings.
This Storyline360 course is an interactive video that allows learners to witness a customer’s automotive purchase journey. This was developed to help learners empathize with customers and understand their role in the sales process.
Customer Service = Superhero
This Vyond video was developed as an introduction to training and the role agents would take.
Instructional Design Commercial
This video was used in a leadership symposium to introduce how Instructional Design works within my current organization.
In 2022, this video received a gold MarCom award for animation in Digital Video Creation.